Customers Control End to End Claims Processing, Reducing Cycle Time and Increasing Customer Satisfaction
Sydney, Australia, October 13, 2016 – CSC (NYSE: CSC) today announced it will unveil, for the first time in Australia and New Zealand, 360Globalnet’s self-serve digital insurance claims technology, enabling customers to easily manage the end-to-end claims process via the Internet.
Showcasing the joint solution at an Australian Banking & Finance event in Sydney today, Michael Neary, head of Insurance, CSC Australia and New Zealand, said, “The capabilities we are demonstrating today will redefine the customer experience in claims management. Our collaboration with 360Globalnet will put customers in control of their own claims using smart features such as streaming video, data analytics and fraud detection – all designed with a view of improving customer experience and satisfaction.”
In March 2016, CSC and 360Globalnet, a UK-based digital insurance solutions provider, announced a new relationship, which included a strategic investment by CSC in 360Globalnet.
Under the terms of the agreement, CSC has exclusive worldwide rights to resell to the insurance industry all 360Globalnet offerings including the company’s advanced digital, cloud-based claims solutions.
CSC will also provide systems integration services for 360Globalnet’s self-serve digital claims technology, which delivers unique and complementary capabilities in self-service, intelligent systems, smart mobile devices, live-streaming video, data analytics and fraud detection. 360Globalnet’s offerings can shorten the time to claim settlement from days to hours, while also helping to reduce fraud and equipping decision makers with improved performance data.
Donald Light, director, Property/Casualty Practice, North America for Celent, said, “Insurers have always wanted to make the claim process fast, claimant-friendly and accurate. Giving a claimant digital tools to take charge of a claim should reduce cycle time, increase claimant satisfaction, lower loss adjustment expenses, and may even mitigate some instances of fraud.”
Paul Stanley, CEO, 360Globalnet, said, “What if everyone involved in the settlement of a claim, from the first notice of loss to repair, had all the real-time data they needed in front of them – text, images and video – moments after it occurred? Seamless, real-time visibility across the claims process is a winning proposition for insurers that can be implemented with low up-front costs, minimal disruption to existing software and short implementation times.”
Among the new as-as-service capabilities CSC will be reselling through this new agreement are cloud-hosted web services that enable policyholders to report and manage their claims online; a video platform facilitating the capture, secure hosting and dissemination of videos and images; live video streaming services, and a data analytics package. More information can be found at www.360globalnet.com.
CSC is a leader in the provision of software, services and outsourcing to the insurance industry. CSC leverages its extensive software capability to build services and deliver next-generation technology to insurance industry customers globally helping them build new digital businesses and transform their current operations. Learn more about CSC’s claims solutions. Read about CSC’s perspective on the key shifts marking the path to digital insurance.
CSC (NYSE: CSC) leads clients on their digital transformation journeys. The company provides innovative next-generation technology services and solutions that leverage deep industry expertise, global scale, technology independence and an extensive partner community. CSC serves leading commercial and international public sector organisations throughout the world. CSC is a Fortune 500 company and ranked among the best corporate citizens. For more information, visit the company’s website at www.csc.com.
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