Gallagher has announced a Care Plan and support package to Software Maintenance customers. Through Care Plan, customers will have access to an extension of the current five-year hardware warranty on selected Gallagher security solutions, allowing customers total warranty protection for up to 10 years. The Care Plan is at no cost to customers in their Software Maintenance programme.
Gallagher Care Plan was developed in response to Gallagher’s Voice of the Customer program, which highlighted an opportunity to help customers optimize their system configuration, gain a wider understanding of Gallagher solutions, and maximize the value of their investment.
Through this new initiative, customers have access to support across four key areas: product releases and warranty, training, advisory services, and development – complementing the support and service offerings they receive from their integrator.
Gallagher’s Global General Manager for Security, Mark Junge says: “Care Plan gives customers peace of mind that their Gallagher investment is optimized and protected now and in the long term. Gallagher’s commitment to bringing innovative solutions to market, combined with benefits such as an incredible ten-year warranty, makes Care Plan an industry leading initiative,”
“It also represents an exciting opportunity for us to work closer with our customers and, along with integrators, deliver greater customer value through a broader collection of support offerings than ever before.” says Junge.
As part of Gallagher’s commitment to product training and education, Gallagher Care Plan offers online and in-person training courses for customers to gain a deeper understanding of how their security system works, helping customers utilize their solution in the best way for their site’s unique needs.
In the last 12 months, over 7,000 security professionals around the world have enrolled in Gallagher’s online training certifications. Customer operator and administration training will continue to be made available through Care Plan at no additional cost, with further online courses being continually added.
Gallagher Care Plan adds to Gallagher’s long history of delivering outstanding value, including an industry leading warranty and the award-winning Security Health Check and Proximity and Contact Tracing Report tools – both made available free-of-charge to Gallagher’s customers during the COVID-19 pandemic.