New research reveals Australian employees’ preferences for hybrid ways of working in 2021

  • Majority of employees in Australia want to continue working from home for an average of two days a week
  • Australians are looking for their employers to invest in a technology-driven hybrid working environment post-COVID-19
  • Hybrid meetings will remain, with half expecting hand gestures (clapping, clicking) to control video conferencing platforms within two years

Majority of employees in Australia (55%) would prefer to continue working from home at least two days per week, despite half (51%) finding it less enjoyable now than at the start of the COVID-19 pandemic, according to a new study by leading collaboration technology provider Barco.

The research, which surveyed 1,750 white collar workers across seven countries, including Australia, looks at how collaboration in the context of the corporate setting – along with the employees’ expectations – have evolved over the course of this year due to the pandemic. The study found time saved by not commuting, flexibility to work at times that suit people best and work-life balance were some of the top reasons why those surveyed prefer working from home.

Working from home has its downsides too, with difficulty in collaborating with colleagues (40%), missing the social side of office life (37%), and struggling to contribute to meetings (26%) being cited as among the top drawbacks.

Employees want a hybrid workplace model, where they have the flexibility and freedom to work from home when it works best for them or suits the type of work they need to do, but they can still work from the office some of the time. Other options for working in a post-COVID world included working in smaller satellite offices some of the time (26%) and co-working spaces (35%) some of the time.

There was a significant demand from workers for their employers to invest in better facilities and change existing facilities to enable this hybrid working balance. Hotdesking may become a thing of the past, with only 12% indicating it as a preference. Fears around hygiene were also clear. More than two in five Australians are worried about touching surfaces and screens, remote controls, meeting room chairs and door handles in their offices, requiring organisations to be rigorous in ensuring the office space is COVID-safe compliant.

Collaboration and connection are priorities

The survey results suggest many have suffered as a result of being separated from their colleagues, both emotionally and in their work. More than half of Australians said they feel less connected with their colleagues than before COVID-19 and the same number said that having to collaborate remotely with colleagues, clients and others does not come naturally. They also feel less connected to their organisations, with two in five saying their company sees them less as a person now compared to before the pandemic.

Collaboration and socialising were unsurprisingly the main reasons for respondents who wanted to get back to the office: 42% said they found it easier to work with colleagues in the office, while 46% said they liked the social aspect of office life.

“The COVID-19 pandemic has accelerated the future of work, making it the ‘now’ of workplaces. But our research shows that while employees are working from home, they’re still experiencing many challenges – especially with collaboration. With many expecting ‘hybrid work’, a combination of in-office and remote working, to be the norm, it’s critical that businesses invest in solutions and processes that support workers to collaborate effectively,” said Claudio Cardile, Managing Director, Barco Australia and New Zealand.

“Technology has always – and will continue to – play a critical role. And employees are now expecting their companies to be investing in the tools that make their everyday easier – especially collaboration technologies. Businesses will also need to redesign or configure office spaces to ensure employees are empowered for hybrid working – from in-office hygiene to more informal meeting rooms. Making these changes quickly, as we gear up for the new year, is key to ensuring Australian businesses are ready for the post-COVID chapter.”

Meetings must evolve

Where people meet in offices is likely to change post-COVID-19, with the days of the traditional boardroom dwindling. Over a quarter of Australians say they either never have meetings in boardrooms, or their office doesn’t even have a boardroom. Huddle spaces, open, informal, spaces to get together in the office, are becoming increasingly popular, with a third saying they use them for meetings at least once a day when in the office.

How people meet will change too. 54% of Australians have used Zoom for virtual meetings in the past six months, followed by Microsoft Teams (38%) and Skype (31%). With many Aussies set to work from home at least some of the time moving forward, meetings with virtual and in-person attendees are here to stay.

The ‘Bring Your Own Meeting’ trend that was already on the rise before COVID-19 – where employees not only want to use their own devices (Bring Your Own Device), but also their own preferred conferencing solutions – has continued apace during the pandemic. The results of the study show that the laptop is now the single most important thing in most employees’ working lives: 74% said they couldn’t bear to be parted from it while at work.

Many workers struggle with video conferencing platforms. The most common issues are being unable to connect to meeting room systems and difficulty connecting audio and video. Asked where they would like to see their employers invest, a third of respondents chose video conferencing equipment for use in meeting rooms as their preferred destination for new investment. The findings may seem surprising at first glance, until you look at how prevalent the use of video conferencing technology has become and the fundamental role it now plays in collaboration, communication and productivity for a digitally driven workforce.

When you look at what employees want to see from future meetings, it’s clear that there are high expectations for technology-driven improvements. The biggest priorities are technologies that improve efficiency and usability and streamline workflows. A third said apps for joining a video conference in one click should be available within the next year, if they aren’t already, while half of workers expect hand gestures (clapping, clicking) to control video conferencing platforms within two years.

About the study

The research was based on an international study of 1,750 white collar workers who do an ‘office’ job (even if not currently present in the office). Sole proprietors were excluded from this sample, on the basis of not having colleagues with whom they need to interact. The sample consists of 250 employees from seven countries: the UK, US, Australia, India, France, Germany and the United Arab Emirates. The total figures provided in this press release are the average figures across all countries, treating each country equally. The survey was conducted online via Dynata, a global research panel provider. Surveying was carried out between the 7th and 18th of September 2020.


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